Web-Dispute Mediation

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About Web-Dispute

Web-Dispute, AltCourt Online Mediation, is an online video application that offers parties a practical and timely alternative to a traditional mediation session. Web-Dispute, powered by AltCourt Video Chat, is ideal for low to moderate value claims ($100,000 or less) ready to be resolved in a two-hour session where time or money is too limited to warrant an in-person mediation session. While Web-Dispute is an efficient option for many types of cases, it may not be appropriate for all cases. Please contact us to discuss whether Web-Dispute is the right ADR format for your matter.

With Web-Dispute you can access the high-quality mediation expertise you expect from AltCourt and enjoy the convenience that an online platform offers. A standard Web-Dispute session includes a two-hour mediation session with a video and phone connection for up to four participants, plus the mediator. With credit card billing, no additional administration fees and a flexible cancellation policy, Web-Dispute provides real cost and time efficiencies.

Key Platform Features

How It Works

The Web-Dispute platform is easily accessible, requiring only a phone and computer with a webcam, to conduct a mediation from anywhere. If parties have determined their matter is appropriate for Web-Dispute mediation, you can submit a case inquiry by completing the form below or by contacting us directly at AltCourt or 1-251-444-6174 or mediate@altcourt.net

A Web-Dispute case manager will then help parties select a neutral from the Web-Dispute exclusive panel and assist in the case convening process.

Once the mediation session has been scheduled, confirmed participants will receive information about how to access the Web-Dispute mediation session, including dial-in instructions for audio as well as a link to access the video portion of the session.

The parties will receive a fee agreement and confidentiality agreement which must be completed and returned in order to confirm the mediation session.

Cancellation Policy

Web-Dispute has a two business day cancellation policy. See Web-Dispute FAQ’s below for more details about our cancellation policy.

Our Mediators

Our mediators are highly regarded by the bench and bar for their impartiality and ability to quickly identify critical issues. They conduct proceedings efficiently and fairly, with the utmost respect for the attorneys and litigants, while addressing the pivotal issues on both sides of the matter. Our panel has been trained in effective communication for online mediation, so with Web-Dispute you will benefit from the results-oriented service you’ve come to expect from AltCourt for more than 35 years.

Between them, the Web-Dispute panel has a nationwide reach and has handled thousands of cases to conclusion and presided over numerous settlement conferences. They possess extensive experience in the resolution of a wide spectrum of disputes from personal injury to real property and business/commercial matters. With our national panel of highly trained and knowledgeable retired judge and attorney neutrals, you can be confident in their ability to craft creative and efficient solutions.

System Requirement³

The following browser versions will support the Web-Dispute platform:

• Microsoft Internet Explorer 9, 10 and 11
• Chrome 3 and higher
• Firefox 30 and higher
• Safari 5

Simple screen sharing

• 10 meeting participants
• 10 video feeds
• Screen sharing
• Internet calling
• Look who's talking
• Individual mute

• File transfer
• Mobile apps
• 10 whiteboards (iOS only)
• Email support

Some older operating systems will need to be upgraded and/or patched in order to accommodate security standards. Notably, Windows XP needs to have Service Pack 3 installed. Please consult with your IT department or operating system manufacturer for the specific upgrades or patches necessary.

All Web-Dispute participants appearing by video must be sure that the computer that will be used for the mediation session meets the minimum system requirements including sufficient bandwidth and a working camera. The following link may be used to test your system for suitability. 

¹ AltCourt.org Video Chat
² Ten  participants, in addition to the mediator, are optimal
³ Web-Dispute is  configured for Tablets, Phones and PC computers